The Restoration Supervisor is responsible for overseeing restoration projects from start to finish, ensuring work is completed safely, efficiently, and to quality standards. This role manages restoration crews, coordinates with clients and contractors, monitors project progress, and ensures compliance with company policies and industry regulations. The Restoration Supervisor is also responsible for scheduling, reporting, and maintaining customer satisfaction throughout the restoration process.
Restoration Supervisor – Roles & Responsibilities
Supervise and coordinate restoration crews on residential and commercial restoration projects.
Oversee water, fire, mold, storm, and other property damage restoration activities.
Ensure all work is completed safely, efficiently, and in compliance with company standards and industry regulations.
Conduct site inspections and assess project requirements, risks, and resource needs.
Develop project schedules and assign tasks to team members.
Monitor project progress, quality, and timelines to ensure successful completion.
Train, mentor, and evaluate restoration technicians and crew members.
Maintain accurate project documentation, reports, and records.
Coordinate with clients, insurance adjusters, subcontractors, and other stakeholders.
Ensure proper use, maintenance, and inventory of restoration equipment and materials.
Address customer concerns and provide regular project updates.
Enforce workplace health and safety policies and procedures.
Assist in estimating project costs and managing project budgets when required.
Respond to emergency restoration calls and provide on-site leadership during critical situations.
Identify opportunities to improve operational efficiency and service quality.
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